Are you looking for a full service IT experience with experts in IT to take care of your technology needs including servers, network, computers, wireless, cloud, internet services and software licenses? Look no further than the Professional services package from Generation Technology solutions.
This package is ideally suited for the majority of small and medium organizations that require proactive ongoing IT maintenance and support and who aren’t necessarily able to hire a department full of experts to look after these things. This is an excellent package that combines monitoring, maintenance, onsite service and support for most IT tasks in one simple, monthly fee.
In this package Generations Technology Solutions becomes your IT department. We work with you and proactively address day to day end user challenges and we engage with you at the management table to address strategic growth, compliance, privacy, security and resiliency concerns. This package is ideal for those clients that do not wish to manage most aspects of their technology infrastructure or equipment and that find themselves in need of an IT team. In return for a low monthly fee, labour and maintenance charges for onsite and remote helpdesk services is included and the network is configured according to a pre-established specification. In addition you’ll be provided with a service level agreement which allows you to hold us accountable for the response times that you can expect for issues that arise.
Services in the program include:
- Email Filtering
- Daily proactive monitoring
- Managed Backups
- Network security management
- Systems management
- Consultation services
- Systems and Network management
- Software licensing
- Patches and Updates
- Madaged Firewalls
- In addition you’ll also get the benefit of preferred parts and software pricing.