What is Managed Services?
We often refer to much of what we do as Managed Services, so in the next few minutes we’ll shed some light as to what we mean by that.
As your business grows and your dreams are realized, specific needs and challenges arise and are often solved with individual solutions and over time you may come to realize that you have someone in place to call on when their computers or network need fixing, maybe a friend or family member you can call on for random questions or help, you probably have antivirus and malware protection and a firewall, you may or may not have an up to date inventory of technology assets like computers, laptops, telephones and network appliances, you may an Office 365 account or cloud backup… each of these takes time to maintain and brings another invoice or credit card payment to make…
Managed Services is the unification of all of these services into one predictable monthly price performed by one qualified service provider with additional benefits of 24x7x365 remote monitoring and scheduled health reports of your computers network aswell as access to additional security products and services and business class hardware… all delivered by a team of certified technicians with varying backgrounds and specialties.
One by one, Let’s quickly go through how we provide each facet of Managed Services:
Unlimited Help Desk
With our Managed Services Pro Package, Clients are given unlimited access via telephone and email to our team of technicians during regular business hours… without fear of additional charges.
And a client specific after hours support program available.
From Industry Leading hardware firewalls to protect your network, to cutting edge solutions utilizing technologies like Artificial Intelligence to inspect and protect workstations, servers and other infrastructure.
Together, our Cyber Security Solutions provide the ultimate in protection against threats such as Ransomware
Technology Asset Management is a value added benefit of our managed Services… taking one more task of you busy shoulders
One term that we hear more and more and more and more lately is The Cloud… there are many cloud solutions out there, varying in level of cost and complexity. A later article will highlight benefits of our Data Centre and Private Cloud.
We can use our Private Cloud to host your server virtually and/or simply as off-site backup of your data.
24/7/365 Remote Monitoring
Have you ever taken a vacation and come back to work afraid to find out what has failed or blown up while you were gone? Our monitoring agent provides a real-time snapshot of your workstations, server and network and allows our team to respond in shortest time.
In the untimely event that a client is hit with an attack; Ransomware or otherwise… We can isolate the attack and have your data recovered within a couple hours to a couple days (depending on amount and complexity of data in question)
System Health Reports
Managed Services clients can opt to receive health reports of their workstations weekly, servers monthly in addition to an Executive Summary monthly
Within a 30km radius of our Central-Edmonton location, all needed on-site support is included to our Pro Package Managed Services Clients at no extra charge.
(For clients outside the Edmonton area, we are happy to provide a unique on-site program)
Again in simple terms, Managed Services unifies all of the management and support of your IT and network security into a single provider with predictable monthly billing.
We have personally seen offices that did not allow their staff to contact their previous IT provider because of unpredictable and excessive billing. For over 23 years Generation Technology Solutions has focused on being easy to understand, quick to respond while providing honest and predictable billing throughout Alberta and Western Canada.
Connect with us today, and see how we can help move your business forward and relieve you of time consuming IT tasks, responsibilities and headaches.